Delivery Information

 All order’s  receives free delivery within the U.K. All deliveries are fully insured and sent by express delivery using Royal Mail.

Our good’s will be shipped out by Royal Mail special delivery.

We will alway’s try to dispatch the good’s on the same day the item is purchased.

Returns Policy

If you would like to exchange or return an item purchased from our website, please get in contact with us via email or telephone.

Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch.

1. The easiest way to exchange or return an article purchased online is through our retail store.

2. Alternatively please visit your local Post Office to post your order back to us. We recommend insuring your parcel to protect your goods in transit.

Please send to:

GROSVENOR JEWELLERS

intu Metrocentre

35 The Boulevard

Metrocentre

 Gateshead

NE11 9YN

Terms and Conditions

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

1.we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;

2.when we despatch your goods from the warehouse, we will send you a confirmation email (“Despatch Email”). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

When will I receive my goods?
We will send you a Despatch Email as soon as your goods has been despatched. If you chose Standard Delivery: you should receive your goods within 2 – 4 days (excluding Sundays).

If you chose Next Day Delivery: you will receive your goods the next working day after despatch. If you order after 2pm on a Thursday, your goods will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your goods will not be despatched until the following Monday, and should be delivered on Tuesday.

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Delivery information
·Free Standard delivery applies to all orders  (including VAT at the UK rate) placed on our Website.

·We reserve the right to change or discontinue free delivery at any time.

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